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This is a list of the most Frequently Asked Questions about 21Dukes.com. If you have a question and can't find the answer here then please contact one of our helpful support representatives. You can find our phone numbers and e-mail addresses on our Support Page.
Yes! Our customer service representatives are available to you 24/7 via the live chat housed in the casino.
We offer a wide variety of safe and secure deposit methods including VISA and MasterCard. Depending on your location we also offer eWalletExpress, NeTeller,
MoneyBookers, online checks and you may also bank wire funds to us. Click on the banking link for all the details.
You can make deposits once you have set up a "real money" account. You do this by selecting "real money" when entering the casino. It takes less than a minute and you will be playing your favourite game!
From the
cashier section of the casino you will find various withdrawal options. Your depend on your
location and the deposit method you used. Checks via FedEx take 4-5
working days after being sent to our merchant. However, we shall not be liable
for delays in the withdrawal of funds where those delays are caused by any
third party involved in the withdrawal.)
For security reasons, withdrawals could take between 24 to 72 hours to
be processed by our accounting department. For more information, please contact
our accounting department at accounting@21dukes.com
We currently only use the United States Dollar. We are however in the process of integrating a few more of the worlds major currencies which should be availble very soon.
The minimum deposit amount at 21Dukes is USD25.00
Absolutely! We use sophisticated encryption techniques to ensure that every aspect of 21Dukes Online Casino is safe and secure. For more details please see the safety and security page on our website.
It is very easy to download and instal our free casino software. Click here for a step by step guide to get up and running in no time at all. All this information is listed on the " Getting Started" section of our website.
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