1. General introduction, definitions and stipulations
1.1 The "21Dukes Rules" are the Terms and Conditions constituting and governing the contractual relationship, as stated herein, and upon which the parties, as stated herein, hereby agree.
1.2 21Dukes reserves the right to bring action in the court of any other jurisdiction for injunction or other damages or for collections purposes. The English language version of this agreement shall supersede any other language version issued by 21Dukes.
1.3 The contact details for 21Dukes are: Tel 1-866-814-0052; E-Fax 1-703-991-8879; Email support@21Dukes.com; Website www.21Dukes.com.
1.4 The Games offered by 21Dukes operate under the license provided by Top Game as patent holders.
1.5 The individual having a contractual relationship with 21Dukes is referred to as the "Member" (“Player”).
1.6 A "21Dukes Account" is an Account held by a Member with the strict aim of establishing a normal commercial relationship with 21Dukes and with the strict purpose of conducting betting and other gaming and gambling transactions.
1.7 The "Contract" is the contractual relationship between 21Dukes and a Member constituted and governed by the 21Dukes Rules.
1.8 The "Site" is the Internet gateway, accessible through the Internet address www.21Dukes.com, where all current and relevant information regarding 21Dukes is published.
1.9 The “Software” is the collection of computer programs and related data, procedures and algorithms accessible via download or instant version available on the Flash platform, where relevant information regarding 21Dukes is published, and bets and other gaming and gambling transactions take place.
1.10 A "Card" refers to all types of cards with a function of payment, charge, debit, credit and/or similar financial transactions.
1.11 "Payment Solution Provider" ("Payment Provider") is an intermediary third party acting as a payment agent.
1.12 A "Financial Institution" is a bank and/or other institution regulated by an applicable domestic financial service act or similar regulations.
1.13 "Force Majeure" refers to any occurrence or condition beyond one's reasonable control that leads to a delay or default in the performance to the affected party's contractual obligation and shall, for the purposes of the 21Dukes Rules, include Acts of God; government restrictions (including the denial or cancellation of any necessary license where such denial or cancellation is made through no fault of the affected party); wars; insurrections; and/or any other cause beyond the reasonable control of the party whose performance is affected.
2. Your 21Dukes Account
2.1 An individual cannot participate in a Game unless that individual is registered as a Member and holds a 21Dukes Account. In order to be registered as a Member, that individual must submit an Application for Registration ("Application"). The Application shall require at least the following details:
2.1.1 Acknowledgment that the Member is eighteen (18) years of age or older;
2.1.2 The Member's identity;
2.1.3 The Member's place of residence;
2.1.4 The Member's current and valid email address.
Any individual applying for Registration warrants that any information provided in this Application form is true and correct. 21Dukes shall not register the individual where that individual has already been registered. 21Dukes shall cancel that individual's Registration as a Member if it becomes aware that the person has provided false information when registering as a Member.
2.2 The person applying for a 21Dukes Account acknowledges and accepts:
2.2.1 All definitions and stipulations, as stated under Clause 1 and/or herein;
2.2.2 The 21Dukes Rules as currently published on the Site, as well as any possible future changes to the 21Dukes Rules and Software.
2.2.3 The right reserved by 21Dukes to modify the Terms and Conditions without prior notice to the Account Holder. It is the Member’s sole responsibility to constantly check and read our Terms and Condition, in order to stay up to date with any and all possible changes that might occur.
2.3 21Dukes reserves the right at all times to, at its own discretion:
2.3.1 Decline to open a 21Dukes Account and/or to close an existing 21Dukes Account without any explanation whatsoever;
2.3.2 Modify the Member's VIP level at its own discretion and without prior notice;
2.3.3 Decline to accept deposits without any explanation whatsoever;
2.3.4 Suspend and/or cancel the participation of a Member in promotional activities, competitions or other services, whenever 21Dukes has legitimate concerns that the Account is used for illegal, fraudulent or dishonest practices;
2.3.5 Request documents to verify the identity and the authorization to use a specific Card and/or other facts provided by the Member, before expediting deposits and/or withdrawals;
2.3.6 Transfer and/or license, without prior notice, data regarding a fraudulent Member to any other legal entity, in any country, subject to 21Dukes guaranteeing that the said data at all times is transferred and managed in accordance with applicable laws, Data Protection Acts and/or similar legislation or regulations;
2.3.7 Transfer and/or license, without prior notice, the rights and the liabilities regarding a fraudulent Member to any other legal entity, in any country, subject to 21Dukes guaranteeing the liabilities being honored;
2.3.8 Hold and manage funds belonging to Members in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Financial Institution and/or a Payment Solution Provider being entrusted to hold funds in the name of and/or for the benefit of Members;
2.3.9 Forfeit and/or confiscate funds available on a 21Dukes Account and/or refuse to honor a claim, in the event that, directly or indirectly, the 21Dukes Rules have been violated and/or other unauthorized activities have occurred in connection with a betting event and/or the operation of a 21Dukes Account. This is subject to any of the said events being in connection with the 21Dukes Account and/or the claim in question.
2.4 Those who apply for a 21Dukes Account must warrant that they are not under the age of 18. Minors cannot register as a Member and cannot hold a 21Dukes Account. 21Dukes reserves the right to request proof of age in order to verify the information provided. Accounts may be suspended until satisfactory proof of age is provided.
2.5 A Member warrants and represents, at all times, not to be:
2.5.1 A resident of Costa Rica, Romania, Poland, Denmark, Israel or Ukraine;
2.5.2 Restricted by limited legal capacity;
2.5.3 Acting on behalf of another party;
2.5.4 Classified as a compulsive gambler;
2.5.5 Using funds originating from criminal and/or other unauthorized activities;
2.5.6 Conducting criminal activities whereby a 21Dukes Account is involved directly or indirectly;
2.5.7 Involved in any activity that is connected directly or indirectly to 21Dukes, meaning all entities that deploy their services to any network of websites related to 21Dukes.
2.6 21Dukes warrants and represents, at all times, to:
2.6.1 Manage funds belonging to Members in a secure and appropriate manner;
2.6.2 Absorb the cost of, and pay the Betting Duty, as applicable, at the place of Contract;
2.6.3 Manage data regarding a Member in accordance with applicable laws, Data Protection Acts and/or similar legislation or regulations.
2.7 A 21Dukes Account is opened, held and settled in a currency as agreed upon between 21Dukes and the Member. All amounts displayed relating to wagers and winnings shall be quoted with the symbol of the agreed currency. 21Dukes calculates and settles all matters involving exchange rates in accordance with recognized Financial Institutions at currently applicable exchange rates. Slight differences may be observed between agreed amounts and recorded amounts due to variances between exchange rates.
2.8 A 21Dukes Account does not accrue interest.
2.9 A Member can hold only one 21Dukes Account at a time. If this rule is breached, 21Dukes reserves the right to block and/or delete the superfluous 21Dukes Account(s) held by the Member in breach of this clause. No funds in the superfluous 21Dukes Account(s) shall be refunded.
2.9.1 If fraud is detected on a Member's Account, 21Dukes shall block the Account and freeze the funds, and the Member shall have her/his access to 21Dukes banned. No further payments shall be processed towards the Member.
2.10 The 21Dukes Account is intended for personal entertainment and non-professional gambling. Accessing the 21Dukes Account for any other purposes than the aforementioned is strictly prohibited.
2.11 Any claim regarding a transaction in conjunction with a 21Dukes Account shall be made to 21Dukes within three (3) months after the transaction, payment and/or settlement took place, or should have taken place. Otherwise, 21Dukes reserves the right at its own discretion not to consider the claim.
2.12 Regarding disputes, it is advisable that the Member lodges a complaint with 21Dukes's Customer Service. The parties should do their utmost to reach an amicable settlement within a reasonable time.
2.12.1 Members who resolve a complaint using other means than our communication channels shall have their account closed, following a resolution of their complaint.
2.13 Whereupon a dispute should occur between 21Dukes and the Member, 21Dukes shall put a transaction record at the Member's disposal. Such information shall also be made available to a legitimate third party (e.g. a judge or court) if 21Dukes so wishes or agrees.
2.14 The complainant must provide clear and unequivocal information about his/her identity and shall give all the relevant details that gave rise to the complaint.
3. Payment Rules
3.1 Deposits to, and withdrawals from, a 21Dukes Account shall be made only through a Financial Institution or a Payment Solution Provider. Procedures, Terms and Conditions may vary from time to time, as well as between different countries and different Financial Institutions. Current advice is available on your 21Dukes account, under the "Cashier" and "Withdraw" sections.
3.2 21Dukes shall keep Members' funds separately from 21Dukes's own funds, in a Member's Account held with a Financial Institution.
3.3 Before making any payment out of a 21Dukes Account, 21Dukes shall verify the Member's identity, age and place of residence.
3.4 21Dukes may appoint a Payment Solution Provider to act, receive deposits, hold and manage funds, and/or expedite withdrawals on behalf of 21Dukes.
3.5 21Dukes does not accept cash funds sent or delivered directly to 21Dukes.
3.6 21Dukes shall credit to the 21Dukes Account all funds received by 21Dukes from or on behalf of the Member, or owed by 21Dukes to the Member.
3.7 A Member may make a deposit only with the Member's personal Card or other payment method, if applicable.
3.8 21Dukes shall not accept a wager from a Member unless a 21Dukes Account has been established in the name of the Member, and it is shown that there are adequate funds in the 21Dukes Account to cover the amount of the wager, or funds necessary to cover the amount of the wager are provided in an approved way.
3.9 The Amount representing a Member’s credit shall be dealt with by 21Dukes only if the following situations occur:
3.9.1 Any wagered amount becomes countable towards the balance system in case the Member is in the course of a Game that implies a wagering activity;
3.9.2 Funds representing the credit owned in the Member’s Account can be transferred into her/his Account, at the Member’s Request;
3.9.3 The Casino can operate payment activities that consist in reasonable bank charges resulting from received deposits and withdrawn funds from 21Dukes.
3.10 Payments representing withdrawals requested by the Member from her/ his 21Dukes Account are directly addressed to the Member or transferred to a bank account held by the Member, as advised by the Member.
3.11 21Dukes reserves the right to charge an administrative cost when offering withdrawals, cost which is indicated on the Site. The amount is based on the exact cost charged by the Payment Provider.
4. Security Rules
4.1 21Dukes upholds strict confidentiality regarding all information entrusted by a Member. Data shall be disclosed if required by the governing authority, a judge or another public authority. Data can be disclosed to a third party for investigation purposes if the Member violates 21Dukes Terms and Conditions.
4.2 Once the Account is created, the Member is given a personal Account ID. The Member chooses a password and username/nickname, and it is the Member's own responsibility not to share this information. If the Member has reason to believe that others have become party to this information, the Member should immediately contact 21Dukes's Customer Service, and a new password shall be issued.
4.3 All telephone conversations between 21Dukes and the Account Holders are recorded for security, training purposes and/or quality assurance purposes.
4.4 All Internet communications are kept on record for quality assurance purposes.
4.5 Card deposits may, from time to time, be partially and/or fully declined, subject to certain security systems managed in collaboration with a Payment Provider and/or a Financial Institution. Such security measures may decline legitimate Cards, which nevertheless, at a particular time, it is not possible to process. 21Dukes’s personnel do not control the said systems; however, they shall offer assistance as necessary and suggest alternative options.
4.6 Before expediting deposits and/or withdrawals, 21Dukes may request documents to verify the identity of the Member and may also request from the Member the authorization to use a specific Card. All these may cause slight delays.
4.7 The use and abuse of a bug in any of the Gaming Software provided on 21Dukes platform is illegal. If the Player detects a bug in the gaming software, s/he must immediately inform 21Dukes sending an email at support@21Dukes.com. 21Dukes shall take all necessary steps in case of a use and/or abuse of a bug from a Player as block the Player Account, freeze the funds and even take legal measures.
4.8 A “Household Account” refers to registered members with a shared residence.
4.8.1 The Member can use the Bonus Money only once per household/IP address. In case of Bonus abuse, the Bonus shall be forfeited and any funds on this Account shall be frozen.
5.1 21Dukes adheres to the Data Protection Act, and other relevant regulations, legal notices and/or similar at the Place of the Contract taking account of the Data Protection System. Furthermore, 21Dukes has adopted the best practices regarding the principles of email communication with Members.
5.2 All the aforementioned is in place in order to assure Members that at all times the personal data is:
5.2.1 Processed in accordance with the rights of the Member;
5.2.2 Processed fairly and lawfully;
5.2.3 Obtained only for a specific and lawful purpose;
5.2.4 Adequate, relevant and not excessive to its purpose;
5.2.5 Accurate and updated;
5.2.6 Kept in a secure manner;
5.2.7 Not kept longer than is necessary for its purpose;
5.2.8 Not transferred to jurisdictions not adhering to the aforementioned Directives;
5.2.9 Utilized for marketing purposes based on the so-called opt-in principle.
5.3 21Dukes discloses personal data when required to do so by order of the Governing Authorities and/or under any legal provision contained in the Governing Law. For fraud detection and control purposes, Account Holders agree that 21Dukes has the right to transfer Members’ personal data to third parties, including so-called AVS service providers and other partners. Furthermore, 21Dukes reserves the right to disclose personal data to relevant recipients when 21Dukes has reasonable ground to suspect irregularities that involve a 21Dukes Account.
5.4 21Dukes shall disclose personal data with the purpose to provide the Member with other partners’ products and services that may be of interest to the Member. The same information may also be shared with other related entities, employees, independent contractors and/or other business partners.
5.6 21Dukes reserves the right to process personal data for Customer Relationship Management purposes. However, only Members who have agreed to opt-in shall receive marketing material.
5.7 The Member has the right to require access to her/his own personal data, and/or the right to correct and/or erase incorrect and/or inappropriate data. Queries regarding data privacy can be sent to support@21Dukes.com.
5.8 The 21Dukes website works by using cookies for the following purposes:
5.8.1 To identify the Member's preferred language so it is automatically selected when the Member returns to 21Dukes;
5.8.2 To ensure the bets the Member places are associated with the Member's betting coupon and Account;
5.8.3 To ensure the Member receives any Bonuses for which the Member is eligible;
5.9 Except the situations noted above, email addresses and other private information collected by 21Dukes shall not be shared, rented or sold to any third party.
5.10 The winnings and processed withdrawals are subject to advertisement. Information about the Member’s winnings and other personal information shall be provided for this sole purpose. Information about winnings and/or processed withdrawals shall also be provided to third parties acting under good faith that such information is required to be disclosed under law, regulation or any governmental or competent regulatory authority.
6. Responsible Gaming
6.1 A Member may set a limit on the amount s/he wishes to wager within a specified period.
6.2 If 21Dukes believes that the Member’s gambling activity shall result in self-inflicted financial or personal difficulties, then 21Dukes reserves the right to close the Account.
6.3 Be advised that remote gaming, including gambling, can be addictive.
6.4 The Member has the option to request a weekly deposit limit by email or fax. A waiting period of 24 hours is necessary for any request to be processed.
7. Withdrawal Terms and Conditions
7.1 Withdrawal requests are reviewed every day, from Sunday to Thursday, within 72 hours from the moment the Member placed a withdrawal request on the 21Dukes Account.
Withdrawal requests which are made after Thursday, 12.00 PM EST shall be reviewed starting the following Sunday.
7.2 Upon requesting a withdrawal, the Member agrees and accepts that s/he understands the withdrawal Terms and Conditions. The Account Holder also acknowledges that payouts are processed through the available payment methods featured only on the 21Dukes withdrawal page.
7.3 21Dukes shall honor only one payout approval per related account, per review and per week.
7.3.1 If a Member submitted more withdrawal requests within the same Site, simultaneously, only one of the submissions shall be subject to review.
7.3.2 The Member is not allowed to cash out the Bonus Money.
7.4 Once approved, a withdrawal request can take between 24 hours to 12 business days to be finalized.
7.5 Member Accounts set at high risk by the 21Dukes Security Department shall have their payout requests automatically declined.
7.6 It is mandatory for all Members to meet the wagering requirements before requesting a payout. Members who fail to comply with the wagering requirements shall have their withdrawal request declined. Consequently, the funds shall be returned to the Member’s Account.
7.7 Withdrawal limits:
7.7.1 The minimum withdrawal amount is $50 USD via all available withdrawal options, excluding Paper Check, which has a minimum withdrawal limit of $300 USD; and E-Check, which has a minimum withdrawal amount of $100 USD.
7.7.2 The maximum withdrawal amount is up to $35,000 per week according to the Member’s VIP level.
7.7.3 In the event that the Member’s Account is operated under different currencies, the same withdrawal limits apply; 21Dukes calculates the corresponding exchange rates in accordance with recognized Financial Institutions in order to respect the withdrawal limits as settled in USD.
7.7.4 The maximum withdrawal limits, depending on the Member’s VIP level are:
18.104.22.168 VIP Bronze level Members have up to a $1,000 maximum weekly withdrawal limit;
22.214.171.124 VIP Silver level Members have up to a $2,500 maximum weekly withdrawal limit;
126.96.36.199 VIP Gold level Members have up to a $5,000 maximum weekly withdrawal limit;
188.8.131.52 VIP Platinum level Members have up to a $10,000 maximum weekly withdrawal limit;
184.108.40.206 VIP Ultimate level Members have up to a $25,000 maximum weekly withdrawal limit;
220.127.116.11 VIP Ultimate Plus level Members have up to a $35,000 maximum weekly withdrawal limit.
7.7.5 The Member’s VIP level is based on her/his activity on 21Dukes: The more active the Member is, and the more the Member plays, the higher the VIP level shall be and thus the payout limit shall increase. Also, greatly reduced activity shall result in a reduced VIP Level as well. In order to check the VIP level, the Account Holder may contact 21Dukes’s representatives.
7.7.6 The maximum withdrawal limits from free Bonus Money, depending on the Member’s VIP level are:
18.104.22.168 VIP Bronze level Members have a $200 maximum withdrawal limit per free bonus;
22.214.171.124 VIP Silver level Members have a $500 maximum withdrawal limit per free bonus;
126.96.36.199 VIP Gold, Platinum and Ultimate level Members have a $1,000 maximum withdrawal limit per free bonus;
188.8.131.52 Ultimate Plus level Members have a $2,000 maximum withdrawal limit per free bonus.
7.7.7 An Account Holder is entitled to receive free Bonus Money following the registration process. The withdrawal of free Bonus Money is available only to Members who made at least one deposit within the last five (5) days prior to the withdrawal request.
7.8 Documents required:
7.8.1 Members must submit the following documents before submitting a withdrawal request:
184.108.40.206 Credit/Debit Card Vouchers of all cards used in the past six (6) months;
220.127.116.11 Valid government-issued photo identification card;
18.104.22.168 Copy of a recent utility bill no older than three (3) months prior to the submission date;
22.214.171.124 Front copy of the Card(s) used to fund the Account;
126.96.36.199 ACH voucher, if the E-Check option was used to fund the Account;
188.8.131.52 Landline bill. In individual cases where a landline is not available, a cell phone bill may or may not be accepted as an exception;
184.108.40.206 Copy of a signed voided check, if the E-Check option was used to fund the Account or if the E-Check option is used as a withdrawal payment method.
All the required documentation must be submitted to security@21Dukes.com or faxed to 1-703-991-8879.
7.8.2 Members must have all required documents on file before requesting a payout. Should any information mismatch occur on a 21Dukes Member’s account, 21Dukes is entitled to request additional documents in order to prove the identity and payment used on her/his other account registered within the same management company of the network of sites, prior to approving any withdrawal request.
7.8.3 All documentation received is valid for one year. It is the Member's sole responsibility to provide the Security Department with updated copies of the necessary documents.
7.9 E-Check withdrawals:
7.9.1 Upon approval of an E-Check withdrawal 21Dukes must follow an authentication process prior to any Bank Wire/E-Check being released;
7.9.2 The authentication process implies that 21Dukes shall verify that the banking information on file matches the customer’s account details with the bank. Only then shall 21Dukes proceed with transferring the funds and the option for future withdrawals shall be available to the Member.
7.9.3 Failure to authenticate within seven (7) business days shall result in the declination of the withdrawal request and the funds in question being returned to the Member’s 21Dukes Account; furthermore, the option shall no longer be available to the Member. In the event of a change in the banking information, the bank account verification procedure shall be reinitiated in order to validate the new banking information.
7.9.4 Members with ACH deposits must have all transactions cleared and up-to-date prior to requesting a payout.
7.10 Paper Check withdrawals:
7.10.1 Paper Checks are delivered to physical addresses only. In case the physical address identification process fails for three (3) times for a particular Member, the money shall be returned to the Member's Account and the option disabled. Note: The Payment Provider updates the Paper Check procedure from time to time. Account Holders are required to regularly check the Paper Check procedure as indicated on the Member’s Account.
7.11 Verification process:
Security and Management reserve the right to choose Accounts with pending payouts randomly for an additional verification process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions. This procedure can be performed up to twice per year and depends significantly on the security level set by our Risk and Security Department.
7.12 Update Payment method:
21Dukes solicits from all Members the corresponding information of their preferred withdrawal method via email to accounting@21Dukes.com. 21Dukes shall not be held responsible in the event of a Member providing incorrect information that may result in the payout being sent to the wrong Account. For this reason, the information cannot be provided via a chat or phone.
7.13 Wagering requirements:
7.13.1 In order to request a withdrawal, the Member must wager a minimum of 25 times the deposit amount and 25 times the corresponding Bonus amount.
7.13.2 In order to request a withdrawal from free Bonus Money, the Member must wager a minimum of 99 times the Bonus amount.
7.13.3 Cash Back Bonuses are not subject to any wagering requirements and can be withdrawn immediately after being awarded.
7.13.4 Wagering requirements may vary from one offer to another. It is the Member’s sole responsibility to request information about the wagering requirements to which s/he is subject, prior to accepting a Deposit Bonus or a free bonus.
7.13.5 The Member has the right to request a cancellation of a Deposit Bonus, in order to avoid being subject to any wagering requirements. If the Member places any bets while having a Deposit Bonus in her/his balance, that Deposit Bonus cannot be cancelled and shall be subject to wagering requirements along with the associated Deposit.
7.13.6 “Sign-Up Bonuses” are incentive funds added to the Member’s account once the registration is completed and profile info is updated. The sign up Bonus and the winning from the Sign up bonus cannot be withdrawn. However, on first deposit the winnings from the Sign-up Bonus will be exchanged to an extra first deposit bonus of 100% up to $100. 21Dukes reserves the right to deny the participation of a specific Member under any circumstances.
7.13.7 The current wagering rules as stated are to be met according to each Game’s payout contribution rate. Hence, the Member’s bets are accounted toward the wagering requirements depending on the Games played. Classic Slots and Video Slots shall have the bets counting towards the wagering requirements, while for Video Poker the wagering criteria require 20% of the bets.
8. Bonus rules
8.1 Bonus Money:
8.1.1 “Bonus Money” is an incentive that 21Dukes offers in order to enhance the Members' casino experience;
8.1.2 The free Bonus Money represents the amount awarded to the Member, as stipulated in the promotional offers sent to the Member via email or newsletters;
8.1.3 Free Bonus Money is awarded only to Members who have at least one Deposit lifetime on 21Dukes;
8.1.4 Bonus money cannot be withdrawn; it can only be put into play;
8.1.5 Bonus money can be used only to play Slots, Video Poker, Keno, Weed Whacker, Mini Baccarat, Casino War and Pull Tab casino Games;
8.1.6 21Dukes shall disallow access from using any type of free Bonus balance by playing Blackjack, Roulette or Craps Games, due to the system;
8.1.7 Should a Member receive more than one Promotional Bonus offer, s/he shall be entitled only to the first one, any other requests pertaining the Bonus offers being declared invalid.
8.2 Sign-Up Bonus Money:
8.2.1 “Sign-Up Bonus Money” (“Sign-Up Bonus”) represents funds added to the Member’s account once the registration process is complete. The Bonus following the sign-up process shall be given once per account;
8.2.2 Sign-Up Bonus Money shall only be awarded if the Player completed the Member Profile information form with accurate information including full name, telephone number, and accurate home address and email address;
8.2.3 Sign-Up Bonuses shall not be credited to duplicate casino accounts, in the event of multiple casino accounts abuse, all balances shall be forfeited and all accounts shall be permanently closed;
8.2.4 Free Sign-Up Bonuses shall only be credited once, and they shall be awarded according to the casino promotion published on the Site or via the promotional emails sent by 21Dukes.
8.3 Deposit Bonus:
8.3.1 “Deposit Bonuses” are defined as special promotional bonuses awarded to the Members, based on their deposit activity, constituting a percentage of the deposit back as a bonus;
8.3.2 Deposit Bonus money shall be credited only after the corresponding deposit is already credited in the Member’s cash balance.
8.4 Cash Back Bonuses:
8.4.1 The “Cash Back Bonus” is a monetary reward representing a certain amount of the deposit money that has been put into the Games, which can be claimed back by the Member;
8.4.2 Cash Back Bonuses shall be credited only in cases where the Member lost the corresponding deposit.
8.5 Bonus promotions:
8.5.1 Occasionally, 21Dukes may send Bonus promotions via email to a specific group of Members, and some of these promotions may be posted on other sites or throughout casino forums;
8.5.2 If 21Dukes has enough grounds to believe that a Member was not included in a particular Bonus promotion, the bonuses shall not be awarded and no subsequent payouts shall be honored. 21Dukes reserves the right to deny promotion participation of any Member without further explanation;
8.5.3 21Dukes reserves the right to provide Account Holders with general Bonus promotions disregarding their eligibility; Members shall be exempted from the Bonus offer if their Accounts do not comply with the conditions.
8.6 Members who are suspected to have Bonus-seeking patterns shall not be eligible for any Bonus promotions;
8.6.1 Members who have never made a deposit on the 21Dukes account cannot receive more than three (3) sign-up promotions;
8.6.2 21Dukes reserves the right to deny more than one Bonus (according to rule 8.2) or close accounts due to suspicious or Bonus seeking pattern.
8.7 Bonus abuse rules:
8.7.1 Bonus abuse takes place when the Member has no intention to use the casino Bonus for entertainment but instead utilizes advantage-play techniques and betting systems to manipulate the casino Games in her/his favor. Free Bonus abuse and Bonus betting systems shall not be tolerated at 21Dukes. Members found using these methods shall be immediately blacklisted, and their original deposit amount refunded, unless the Member receives a total payout that exceeds her/his initial deposits amount. In such cases, no further refund shall be initiated. Any winnings made using advantage-betting methods shall be considered fraudulent and shall immediately become void.
8.7.2 Members shall be aware that 21Dukes, as a part of a corporation, is ruled and managed under such principles and has created these Rules to prevent dishonest Players from visiting the Site.
8.7.3 21Dukes shall not tolerate abuse of free Bonus Money in advantage play. Free Sign-Up Bonus casino accounts and free Bonus credits are closely monitored by gaming specialists to avoid this practice. If a Member is found placing advantage bets with free Bonus Money, all associated casino accounts in the entire network of sites managed by the same company shall be immediately blacklisted and closed. All winnings shall be voided.
8.7.4 21Dukes does not accept Members from the following countries: Costa Rica, Israel, Poland, Romania, Denmark and Ukraine.
9.1 The 21Dukes Rules, as published in English, govern this Contract. In the event of a discrepancy between the English version and a translation, the English version shall have priority over any translations.
9.2 Members are advised to comply with applicable legislation in the jurisdiction in which they are domiciled and/or are a resident.
9.3 21Dukes does not provide advice to Members regarding tax and/or legal matters.
9.4 21Dukes does not acknowledge or accept any liability whatsoever for damage to a Member and/or a third party caused directly and/or indirectly due to any:
9.4.1 Mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling error, fault in reading, transaction error, technical hazard, Registration error, manifest error, Force Majeure and/or any other similar event;
9.4.2 Violation of the 21Dukes Rules;
9.4.3 Criminal actions;
9.4.4 Advice provided by 21Dukes;
9.4.5 Financial risk and/or loss, including, but not limited to variances in exchange rates;
9.5 Legal actions and/or other remedies: The SMS (Short Message Service) notification represents a service offered to the Member. 21Dukes does not acknowledge or accept any liability whatsoever if there is a mistake in the content of the SMS or if you have not received the SMS.
9.6 21Dukes reserves the right, at all times, to resolve any disputes, at its own discretion, in accordance with principles of equity.
9.7 21Dukes shall take all reasonable steps to ensure that 21Dukes's approved computer system enables any Member whose participation in a Game is, after the Member has made a wager, interrupted by a failure of the telecommunications system or a failure of the Member’s computer system that prevents the Member from continuing the Game, to resume the Game upon the restoration of the system. If 21Dukes's computer system does not enable any such Member to continue after the restoration of the system with a Game interrupted by a failure of the telecommunications system or the Member’s computer system, 21Dukes shall:
9.7.1 Ensure that the Game is investigated and, in some cases, terminated;
9.7.2 Refund the amount of the wager to the Member by placing it in his/her 21Dukes Account.
9.8 If a Game is started but is interrupted because of a failure of 21Dukes's computer operating system, 21Dukes shall:
9.8.1 Refund the amount wagered in the Game to the Member by crediting it to his/her 21Dukes Account; and, if the Member has an accrued credit at the time the Game is interrupted, credit to his/her Account the monetary value of the credit.
9.9 The Player should refrain from conducting another Game if the Game is likely to be affected by the same failure.
9.10 In the occurrence of any content related errors that show a discrepancy between the displayed content and the software configuration, the winnings’ amount shall be set according to the software configuration, regardless of the displayed content.
9.11 In the event that 21Dukes is found liable in any way, by a court of law and/or a similar authority with legal competence and/or jurisdiction over 21Dukes, then 21Dukes's liability is limited to the amount of the Stake or the Net Winnings, whichever is the lesser. Alternately, when relevant and applicable, 21Dukes's liability is the amount recorded in the 21Dukes Account or the amount transferred into or out of the 21Dukes Account, whichever is the lesser.
9.12 Participation in Games implies the knowledge and the acceptance of the limits of Internet, especially:
9.12.1 The technical capacity; the replying time for consultation, interrogation or transfer of information; the interruption risks; and all other risks inherent in any connection and transmission failure;
9.12.2 The absence of protection of data;
9.12.3 The transmission and/or reception of any data and/or information on the Internet;
9.12.4 All dysfunction of the Network preventing the good progress of any Game;
9.12.5 Failure of any material of reception or communication circuit;
9.12.6 The loss of any data;
9.12.7 Any damage caused by a virus, computing bug or technical failure;
9.12.8 Any damage caused to the material of the Player;
9.12.9 Any failure preventing or limiting the possibility of taking part in a Game or a failure that has damaged the Member’s system. The Member should take all appropriate measures to protect the data and/or Software stored in the Member’s computer against all failures. The connection to the Site and/or Software and the participation of the Members in any Game are the Members’ responsibilities.
10.1 By sharing any material with 21Dukes, including text, photographs, graphics, video or audio, Contributors agree to grant 21Dukes permission to use the material in any way the Company chooses, free of charge (including translating and adapting it for operational and editorial purposes), in any of 21Dukes Network entities and partners.
10.2 Copyrights in Contributions shall remain with the Contributor. This permission is not exclusive; a Contributor can continue to use the material in any way, including allowing others to use it.
10.3 A Contributor confirms that the Contribution is his or her own original work, that it is not defamatory and does not infringe any laws; that the Contributor has the right to give 21Dukes permission to use it for the purposes specified above; and that the Contributor has the consent of anyone who is identifiable in the Contribution.
10.5 Contributions must be civil.
10.6 No disruptive, offensive or abusive behavior: Contributions must be constructive and polite, not mean-spirited or made with the intention of instigating disturbance, distress or disorder.
10.7 No unlawful or objectionable content: Unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable material is not acceptable.
10.8 No spamming or off-topic material: 21Dukes does not allow the submission of the same or very similar Contributions many times. Please do not resubmit your Contribution to more than one discussion, or contribute off-topic material in subject-specific areas.
10.9 No advertising or promoting.
10.10 No inappropriate (e.g. vulgar or offensive) Usernames. 21Dukes reserves the discretionary right to exclude from the community site any Contributor who violates these Rules.